Branded Stores FAQs

These FAQs are for our Branded Stores - shop.MensHealth.com, shop.WomensHealthMag.com, shop.Prevention.com, shop.RunnersWorld.com, shop.Bicycling.com, and shop.RodalesOrganicLife.com.

For Magazines or Books, Streaming, or Video please visit their FAQ pages or Customer Care.

Please read through this page of frequently asked questions.  You may be able to easily resolve your inquiry.

Returns

What is your return policy?

If you are not completely satisfied with your purchase or gift, we gladly accept returns of unworn and unused items within 30 days of original purchase. Returns will be credited to the original form of payment. If you’d like to return an item sent to you as a gift, please call Customer Care at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday.

Non-Returnable Items: unfortunately food items, beauty products, underwear, supplements, cleaning items, E-Gift Cards, magazine subscriptions, and final sale items are not covered by our return policy.

What is your exchange policy?

Due to our constantly changing inventory we do not currently offer exchanges. If you would like a different size or color, we recommend purchasing the product you need from our current inventory and returning the product you don’t, so we can refund your original form of payment. See full return policy for returning guidelines.

Please call us toll-free at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, so we can help you get your replacement item as soon as possible, and if it’s an even exchange, we will ship it to you for free!

How do I send back a return?

On the packing slip that came with your order, simply circle the item(s) you are returning and fill in the return code column. If you can't find your packing slip, call Customer Care for assistance at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or send us an email.

If you are returning a gift, please call Customer Care at 888-891-8900 so we can get all the information to process your return for store E-Credit as soon as possible. If you do not contact Customer Care and send back the item(s), the refund will go back to the original form of payment.

Ship your item(s) back to us:

  1. SmartPost® (available only for orders shipped to addresses inside the U.S. or its Territories): A prepaid, preaddressed SmartPost® label is enclosed in your order. Affix the SmartPost® label to your package. A $6.95 shipping charge will be deducted from your refund unless we shipped you the wrong item. If you can’t find the postage-paid SmartPost® label, please call Customer Care at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or send us an email.
  2. Personal Shipping Method: Using UPS, FedEx, USPS with delivery confirmation or any other trackable method, mail your return to the address below. We encourage you to insure your package.

Rodale Inc. Returns
6461 Snowdrift Road
Allentown, PA 18106

You will receive an email confirmation when your package arrives at our warehouse and another when your refund has been processed.

How do I return a gift that was sent to me?

If you are returning a gift, please call Customer Care at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, and we will issue you store E-Credit in the amount of the purchase price, including tax if applicable, less the $6.95 deduction for the SmartPost® label charge, if used to ship back the returned item(s).

If you do not contact Customer Care and send back the item(s), the refund will go back to the original form of payment.

I misplaced my return label, can I get another one?

Yes, simply call Customer Care at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or send us an email, and we will assist you.

How long does it take for me to get a refund?

Once your return is received at our warehouse, your credit will be processed in our system within 48 hours. Depending on your credit card company or bank, it may take 7-14 days for the refund to post to your account.

Will the credit go back to the credit card used to make the payment?

Returns will be credited to the original form of payment, in the amount of the purchase price of the item(s), including tax if applicable, less the $6.95 deduction for the SmartPost® label charge, if used. The original shipping charges are not refundable.

If you've indicated that you are returning a gift (and have contacted Customer Care) or used an E-Gift Card for payment, the refund will be credited to you in store E-Credit. If you are returning a gift and do not contact Customer Care before sending back the item(s), the refund will go back to the original form of payment.

Do you provide an authorization return number?

We do not require a return authorization number. Simply ship your return back to us using the prepaid label or your own shipping method.

Is there a money back guarantee?

If you are not completely satisfied with your purchase or gift, we gladly accept returns of unworn and unused items within 30 days of original purchase. Returns will be credited to the original form of payment or in store E-Credit if the item was a gift or an E-Gift Card was used for the purchase.

Non-Returnable Items: unfortunately food items, beauty products, underwear, supplements, cleaning items, E-Gift Cards, magazine subscriptions, and final sale items are not covered by our return policy.

Shipping & Delivery

What are my shipping options?

Rodale Inc. may use a variety of carriers to deliver your order as quickly as possible. Please use the chart below to estimate the shipping charge and arrival time for your order:

ORDER SUBTOTAL STANDARD EXPEDITED PRIORITY
$0.00-$49.99 $6.95 $17.95 $23.95
$50.00-$74.99 $8.95 $19.95 $25.95
$75.00-$99.99 $9.95 $20.95 $26.95
$100.00-$124.99 $10.95 $21.95 $27.95
$125.00-$149.99 $11.95 $21.95 $28.95
$150.00+ $11.95 $21.95 $29.95

Standard Shipping: Orders will arrive in 3-7 business days.
Expedited Shipping: Orders will arrive in 2-3 business days.
Priority Shipping: Orders received by 1pm EST (M-F) will arrive in 1-2 business days.

Shipping times shown are for the continental U.S. states. Shipping to Alaska, Hawaii, U.S. territories, and military APO/FPO may take longer. Expedited and Priority shipping options are not available for addresses with PO Boxes, APO/FPO, or U.S. Territories.

Items that are especially heavy, large, or require special handling may incur a delivery surcharge, which will be stated during checkout and is in addition to regular shipping charges.

Rodale will not be shipping on the following holidays in 2017: January 16, February 20, May 29, July 3 & 4, September 4, October 9, November 23 & 24, December 25, and January 1, 2018.

Do you ship outside the United States?

Currently, we only ship to addresses in the United States and its Territories.

How do I track my package?

You can track your package by logging in to your account, by calling Customer Care at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or by sending us an email. There may be a delay between the time you place your order and the time tracking information is available, usually no more than 1 business day.

Payment Information

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal. You can also use your Rodale E-Credit or E-Gift Card.

Do you accept PayPal?

Yes, we are happy to accept PayPal for your purchase.

PLEASE NOTE: Your PayPal Billing Address must be located within the USA for us to successfully process the order.

Do you accept Cashier's Checks or Money Orders?

No, at this time, we only accept credit cards, PayPal, and e-credits issued by Rodale.

Do you charge sales tax?

We charge sales tax when applicable. Please click here for our sales tax policy.

If an item is on back order- will I get charged when placing the order or when the item becomes available?

Should an item be out of stock when you submit your order, you will not be charged until that item is back in stock and ships to you.

General Information

How can I get assistance if I need it?

  • By Email - Our goal is to respond to all emails within 24 hours. Click here to send us an email.
  • By Phone - Place an order or get your questions answered 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday by calling 888-891-8900.

How do I update my email address on my account?

You can go online and log into your account. Once you have logged in, click on your name in the top right corner after "Welcome". Here you can update your email address and other personal information. If you're having trouble and need assistance, please call customer care at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday.

How do I know it is safe to shop with you?

To ensure the security of your data—including address information and credit card numbers—Rodale always uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures that protect against the loss, misuse, or alteration of information that we have collected from you. Read our entire Privacy Policy and Safe Shopping Guarantee to learn more.

How do I know what size to order?

We do our best to provide fit suggestions for each product on its detail page to help you decide on the best sizing of that particular style. If you have any questions, contact Customer Care for assistance at 888-891-8900.

Do I have to have an email address to be able to place an order?

Yes, we need your email address to notify you when your product has shipped or to reach you regarding your order.

Will I receive a confirmation email when placing an order?

Yes, you will get an email immediately after you submit an order, and then another email when your items ship.

How do I use my E-Credit?

You can redeem your E-Credit simply by entering your E-Credit code during checkout, by calling and placing an order with our Customer Care agents at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or by sending us an email.

You can check your remaining balance during the checkout process or on your My Account page.

E-Credits and E-Gift cards can be redeemed anytime at rodales.com, shop.menshealth.com, shop.womenshealthmag.com,  shop.prevention.com, shop.runnersworld.com, or shop.bicycling.com.

Do you have a mobile app?

Our website is mobile optimized for easy viewing on your phone. However, we do not offer a separate app at this time.

How do I unsubscribe from your mailing lists?

If you do not want to receive commercial/promotional e-mail or online newsletters that you have subscribed to, please let us know by updating your email preferences at Rodale Email Preferences or by utilizing the unsubscribe option available at the bottom on any commercial email communications. You can also call us at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, send us an email, or write to us at Privacy Request, Rodale Inc., 400 South Tenth Street, Emmaus, PA 18098.

What are "Cookies" and "Web Beacons" and what do they do for me?

In order to provide better service when you return to our sites and when we send you email, Rodale may use cookies and web beacons to store your preferences and information about such things as items added to your shopping cart, purchases you have made with us, what pages you visit, emails you have opened and past activity at a site. Rodale may also employ web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional and email campaigns or other operations of our sites.

  • "Cookies" are tiny pieces of information stored by your browser on your computer's hard drive. Cookies are also used to ensure that you are not repeatedly sent the same banner ads and to customize web page content based on your browser type (Google Chrome, Mozilla Firefox, or Microsoft Explorer, for example). Most browsers are initially set to accept cookies.
  • "Web beacons" — sometimes called single-pixel gifs or clear gifs — are used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We include web beacons in promotional email messages and our newsletters in order to determine whether messages have been opened and acted upon.
  • If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to “turn off cookies.” You can also use plug-ins for your browser to see alerts for web beacons or to block web beacons when using certain browsers. You can also prevent some web beacons from loading by not downloading images in e-mail messages. Please remember, however, that cookies may be required to allow you to use certain features of our sites.

Where are you located?

Our headquarters are located in Emmaus, PA.

Contact Customer Care

How do I contact Customer Care?

We're always happy to hear from you! If you have questions about your order, our products, or just want to give us feedback on our site, please send an email, call us, or send a letter.

  • By Email - Our goal is to respond to all emails within 24 hours. Click here to send us an email.
  • By Phone - Place an order or get your questions answered 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, at: 888-891-8900.
  • By Mail - Rodale Branded Store Customer Care, 400 South 10th Street, Emmaus PA 18098.

*Note: Please send returns to our Returns address - Rodale Store Returns, 6461 Snowdrift Road, Allentown, PA 18106

Couldn't find the answer to your question? Talk to one of our knowledgeable US-based Customer Care specialists by calling us toll-free at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday or send us an email.